Equine Referrals

Dear Colleague,

Thank you very much for choosing to refer a horse, pony or donkey to Penmellyn Veterinary Group or if you are contemplating doing so in the future.

We do offer a wide range of services to the horse owning public and are committed to providing an ethical referral service.

We are always happy to discuss cases with you and provide guidance on case management.

When referring a horse, pony or donkey please provide as much information as possible on clinical and economic background of the case so we can work out a plan of action to provide the most suitable treatment plan for each animal in partnership with owner/agent and referring veterinary surgeon.

Each case referred to us is allocated to a case veterinary surgeon who is responsible for treatment AND case management including all communications with referring veterinary surgeon/practice and horse owner/agent.

All enquiries for referrals and all out of hours telephone calls are handled in house so that the duty vet can contact you in the shortest possible time.

A full written report is sent by the case vet to the referring veterinary surgeon including discharge instructions and follow up treatment plan.

Although we are well equipped and can offer a wide range of skills and expertise, we are aware of our limitations and some cases will have to be referred to more specialized centres.

When asking for an estimate of a particular procedure please provide as much information on animal's weight, size and age including any other relevant details. All estimates will be supplied in writing following an inquiry and are valid for thirty days post request.

Please make sure that in case of insurance for veterinary fees that the owner/agent is aware of any exclusions and level of cover.

When a case in admitted we will need the passport to come with the animal and a declaration by the owner/agent as to whether the animal is intended for human consumption or not, or if no declaration made. If the animal might undergo a general anaesthetic the insurance company needs to be informed BEFORE so please raise awareness with your client in these matters. Animals that are booked in for a surgical procedure under general anaesthetic will need to arrive in clean condition and without shoes if possible. Shoes can be removed by us and horses cleaned but this will incur additional fees.

Please note:
REFERRAL FORMS can be printed off and completed by you and sent or faxed to us 01637 880825 or relevant information can be supplied over the phone to us. CONSENT FORMS can be downloaded and filled in by owner/agent before appointment at St Columb. WRITTEN ESTIMATE FORM can be downloaded and completed by you as required. CLIENT INFORMATION can be downloaded and contain all relevant information involving post operative care of routine cases. For all referrals or enquiries please ring 01637 880307 For less urgent matters you can also contact us under: admin@penmellyn.co.uk Thank you very much for your support and trust in the past and we hope that our services will be of use to you and your clients in the future.

All cases referred to Penmellyn Veterinary Group can only register temporarily as external clients until discharge of their animal. Payment of invoice in full is expected at time of discharge unless agreed in writing by a Partner at time of admission. As part of our ethical referral service no external client can register with the practice for 12 months post discharge. Terms and conditions apply.